Shipping policy

Last Updated: July 2026

Thank you for shopping with ThreNest. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing

Orders are typically processed within 2–3 business days after payment has been successfully received and verified.

Orders placed on weekends or public holidays will be processed on the next business day.

Please note that processing times may be extended during peak seasons, promotional periods, or due to unforeseen circumstances.

Shipping Time

Estimated delivery times are as follows:

  • United States: 7–15 business days
  • Canada: 7–18 business days
  • United Kingdom: 7–15 business days
  • Australia & New Zealand: 7–15 business days
  • Singapore: 3–10 business days
  • Other International Destinations: 10–20 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping fees, if applicable, will be displayed during checkout before payment is completed.

Any free shipping promotions will be clearly indicated on our website.

Order Tracking

Once your order has been shipped, a tracking number will be provided via email when available.

Tracking information may take a few days to update after shipment has been dispatched.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

ThreNest is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping details provided by the customer.

Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping fees unless otherwise stated.

Delayed Deliveries

While we strive to ensure timely delivery, delays may occur due to factors beyond our control, including:

  • Customs inspections and clearance procedures.
  • Carrier transportation delays.
  • Severe weather conditions.
  • Public holidays.
  • High shipping volumes.
  • Other unforeseen circumstances.

ThreNest is not responsible for delays caused by shipping carriers or customs authorities.

Lost or Missing Packages

If your package appears lost in transit, please contact us and we will work with the shipping carrier to investigate the issue.

Packages marked as delivered by the carrier but not received by the customer may require additional investigation. ThreNest cannot guarantee refunds or replacements for packages confirmed as delivered by the carrier.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery and provide clear photos of the product and packaging.

We will review the issue and determine an appropriate resolution, which may include a replacement or refund.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

ThreNest Customer Support
Email: support@threnest.com