Frequently Asked Questions

Find answers to common questions about our products, shipping, returns, and more.

How do I place an order? +

To place an order, simply browse our products, add items to your cart, and proceed to checkout. You can review your order before finalizing your purchase.

What payment methods do you accept? +

We accept major credit cards, PayPal, Shop Pay, and Apple Pay for your convenience and security.

How long does shipping take? +

Standard shipping typically takes 7 to 12 business days. International shipping times vary by location.

What is your return policy? +

We offer a 30-day return policy from the date your order is delivered. To request a return, please contact us with your order number and reason for the request. Approved returns may qualify for a refund or exchange according to our Return and Refund Policy.

How can I contact ThreNest? +

Please use our Contact Us page and include your name, email address, order number, and a clear description of your enquiry.

When will I receive a reply? +

We aim to respond within 1–2 business days. Response times may be longer during weekends, public holidays, or peak periods.