Refund policy
Last Updated: July 2026
Thank you for shopping with ThreNest. We want you to be satisfied with your purchase. Please review our Return & Refund Policy below.
Returns
We accept returns within 7 days of the delivery date.
To be eligible for a return, the item must:
- Be unused, unopened, and in its original condition.
- Be returned in its original packaging.
- Include all accessories, manuals, and other items received with the product.
- Be accompanied by proof of purchase, such as an order confirmation or order number.
Returns requested after the 7-day return period will not be accepted.
Non-Returnable Items
The following items are not eligible for return or refund:
- Opened or used supplements, health products, or consumable goods.
- Digital products, downloadable content, and e-books.
- Gift cards.
- Personalized or custom-made products.
- Clearance, promotional, or final-sale items.
- Products damaged due to misuse, improper handling, or normal wear and tear.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please provide:
- Your order number.
- A description of the issue.
- Clear photos or videos showing the product and the problem.
Upon review, we may offer a replacement, store credit, or a full refund, depending on the circumstances.
Return Process
To request a return, please contact our customer support team before sending any item back.
Email: support@threnest.com
Returns sent without prior authorization may not be accepted.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
Original shipping charges are non-refundable unless the return is due to our error.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be processed to the original payment method used for the purchase. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Order Cancellation
Orders may be cancelled within 12 hours of purchase. After this period, orders may have entered processing and can no longer be cancelled.
If your order has already been shipped, it cannot be cancelled and will be subject to this Return & Refund Policy.
Exchanges
We only replace items if they are defective, damaged, or incorrectly shipped. If you require an exchange, please contact us with your order details.
Late or Missing Refunds
If you have not received your refund after receiving confirmation from us:
- Check your bank account.
- Contact your credit card company or payment provider.
- Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us:
ThreNest Customer Support
Email: support@threnest.com
We are committed to providing fair and efficient support to our customers.